Account Manager (Area Manager)

12-months contract role under Optimum Solutions . This role requires working with our client who is a leading superapp in Southeast Asia, providing a wide range of services including mobility, food delivery and digital payments. Work Schedule: Monday to Friday 10amto 7pm (inclusive of a 1-hour lunch break) Roles &Responsibilities • Own face-to-face engagement with merchant partners across your designated area. Conduct regular visits, build meaningful relationship sand offer on-the-ground support. • Execute the Area Manager playbook. Plan visits to understand Merchant’s business, craft key discussion points, and ensure high-quality interactions. • Resolve merchant issues quickly or escalate appropriately. Coordinate with Product, Support, and Ops teams to rectify issues and close gaps to avoid similar issues. • Train and enable merchants on tools (Merchant App, Self-serve Marketing features, Insights portal) to improve adoption and business outcomes for our Merchants. • Be the voice of our merchants. Collect and communicate merchant feedback to internal teams; document effective engagement tactics and share best practices. • Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities. • Track area OKRs: Engagement, Satisfaction Scores, Product Adoption and Retention, and time-to-Resolution Qualifications: • 3+ years in account management, business development, or field sales (F&B or e-commerce experience a plus). • This role requires the ability to communicate effectively with stakeholders in English and Mandarin, as these are the primary working languages used in daily operations. • Strong interpersonal and communication skills; proven ability to build trust face-to-face. • Problem solver, proactive, and able to work independently. • Comfortable with data and tracking KPIs to inform actions. • Resilient, empathetic and customer focused. Note: We are committed to fair employment practices in line with MOM’s Fair Consideration Framework and the Tripartite Guidelines on Fair Employment Practices. Applicants of all backgrounds are welcome.