Service Technician - Och

Job Descriptions: You will be the on-site first responder for OTSAW’s AGV fleet at Outram Community Hospital (OCH). Your mission: ➢ Monitor the operations of OTSAW Products ➢ Perform basic housekeeping and routine checks of OTSAW Products ➢ Provide the first response to any technical issues encountered by OTSAW Product ➢ Assist in attending to Tier 1 - Operations related issues via remote or on-site support ➢ Escalate higher level issue to superior for immediate advice and action whenever needed ➢ Prepare the Service Reports, Maintenance Report and other Operations related documents as needed ➢ Execute ad hoc tasks on behalf of the Robotics Operations Team as needed Work Schedule: ➢ Shift 1: 5:45AM – 2:45PM ➢ Shift 2: 12:00PM – 9:00PM ➢ Pattern: 5 days’ work, 1 Off Day, 1 Rest Day, rotating weekly between Morning/Afternoon shifts ➢ Coverage: Weekends & Public Holidays included ➢ OT: Required for operational emergencies Skillsets: ➢ Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields ➢ 1-3 years of experience in technical service, maintenance, or hands-on operational role ➢ Willing to learn or familiar with Autonomous Mobile Robots (AMR) and Automated Guided Vehicles (AGV) system ➢ Technical aptitude in mechanical or electrical troubleshooting ➢ Basic IT troubleshooting skills (Window OS, network connectivity, TCMS client navigation) ➢ Familiarity in using computers and basic applications such as MS Word, Excel and PowerPoint ➢ Ability to work independently and remain professional under pressure ➢ Ability to clearly communicate with colleagues and end users Additional Requirement: ➢ Physically fit to perform tasks involving lifting of heavy equipment and working in confined spaces ➢ Willing to travel locally in a short notice ➢ Comfortable to work in a shifting schedule ➢ Comfortable to work overtime as needed ➢ Willing to be deployed overseas as needed