Policy Admin Executive

Job Responsibilities Upload employee movements (additions, changes, and terminations) into the portal and inform insurers within the established turnaround time. Prepare renewal data for submission to insurers and clients in accordance with the defined process steps. Handle daily exception reports generated from data uploads. Manage assigned accounts, ensuring all account-related matters are attended to in a timely manner. Handle appeals and escalations from clients (HR/employees) relating to medical underwriting. Liaise with underwriters on underwriting requirements and update insurers' decisions in the portal. Liaise with the Contact Centre on policy administration-related matters. Prepare the required documents for mail merge. Seek guidance from the manager on a timely basis for unresolved issues. Remain flexible and maintain a positive attitude towards changing business needs. Adhere to PDPA and compliance requirements, and immediately escalate any violations to the manager. Participate in user acceptance testing (UAT) during renewals, new system feature releases, and new client implementations. Manage day-to-day operational and administrative tasks related to billing. Handle bill adjustment requests and verify invoice details against supporting documents. Check billing data for accuracy in the accounting system and generate Debit Notes when required. Perform any other duties and responsibilities assigned by the manager relating to census management. Requirements Diploma holder with a minimum of 2–3 years of working experience in the insurance industry. Exercises good judgement and discretion, with a strong customer and quality focus. Proficient in Microsoft Excel (preferred). Strong attention to detail, with excellent written and verbal communication skills. Takes ownership and accountability for assigned tasks, with the ability to prioritize work effectively and see tasks through to completion. More experienced insurance billing specialists are expected to work with minimal direction and supervision.