Store Manager

1. Human Resources Assistance · Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment. · Create good working environment and develop subordinates by identifying areas that needs training and action to support it. · Orientate and train employees and ensure everyone has a complete understanding of the company’s policies by using the operations training manual. · Manage an efficient team of service staff by taking an active interest in their welfare and development. · Coach, train and supervise staff to operate stations. · Develop and motivate team members through capability development. 2. Operational Assistance · Ensure daily opening and closing duties in the outlet are properly executed. · Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method. · Perform inventory checks and product ordering. · Maintain high level of customer service as per QSC standards. · Ensure overall store image is maintained and the brand is always well represented. · Plan roster for operations staff. · Monitor opening and closing duties of the outlet. · Communicate daily and act as liaison between operations staff and management. · Ensure that POS system is always operational and accurate. · Provide co-ordination and services for both kitchen and service. · Report on time, in proper uniform and grooming. · Maintain workplace safety and health policies and procedures. · Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers. · Execute any other duties as requested by immediate superiors. 3. Financial Assistance · Achieve Business KPIs set by management. · Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office though the roster. · Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour. · Reduce food, beverage and stocks wastage in the outlet. · Managing of daily sales transactions and cash float. · Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company’s cash handling policy and guidelines. · Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet. · Verify & process daily and monthly roster for accurate payroll execution. 4. Administration Assistance · Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations. · Maintain an attractive and an orderly appearance in the outlet. · Prepare the daily sales report. · Monitor proper ordering, receiving, storage procedures are being followed. 5. Promotion Assistance · Motivate, guide and train the staff in upselling the food and beverage items. · Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery. · Ensure that all staff are properly informed daily via ‘roll call’. Benefits · Staff Discount · Medical Benefits · Meal Benefits · Career Progression · Flexi Health Benefits · Performance Incentive Bonus