Junior / Informatics Technical Support Specialist - Kt

Up to $6,300 (Basic Salary) + AWS + VB The individual in this position is responsible for strengthening the Informatics product technical support and address the customers’ requirements on Software Solutions through regional partners and subsidiaries across the APAC region. Job Description ➤Primarily responsible for Support and Training Management for relevant Partners ➤Provide timely and effective Post-Sales Technical Support for Informatics products ➤Respond promptly to Customer and Partner inquiries, aiming to resolve issues within the shortest possible off time ➤Identify and address potential issues proactively ➤Maintain a consistent resolution time for post-sales support cases to ensure customer satisfaction ➤Deliver comprehensive technical training, including material preparation/update on Informatics products to Partners and Customers ➤Develop and demonstrate comprehensive knowledge of LabSolutions Software Suite, including configurations, new features, workflow, architecture, and technical features ➤Assess competency gaps of Partners and implement corrective training measures ➤Keep Partners updated on product enhancements and new features to ensure they remain equipped with the latest information ➤Write knowledge-based documents on software features, installation prerequisites, and troubleshooting guidelines ➤Manage and effective usage of Customer/Partner Support Portal for delivery excellence ➤Sound knowledge on System Architecture and technology to meet customers’ demand on the Laboratory Digitalization ➤Works with business team for pre-sales technical queries and customer-facing technical discussions ➤Create new solutions, strategies to improve service quality Job Requirement ➤Bachelors/Master’s degree in IT Computer Science/Chemistry/Biochemistry/Instrumentation or equivalent ➤At least 3~5 years of experience in laboratory informatics products such as CDS, SDMS, LIMS, ELN, etc. ➤Experience with Installation, Configurations, Troubleshooting and Maintenance of CDS/SDMS applications ➤Experience with laboratory software workflows, Regulatory Compliance, FDA Guidelines (USFDA, EU, PIC/S, etc…), Lab Data lifecycle management and data integrity (ALCOA+) ➤Fundamentals on Windows OS (Server, Virtualization, Networking) and Database (Microsoft SQL Server) ➤Experience in service industry with focus on Software, IT and background on Analytical Instruments (HPLC, GC, LCMS, GCMS) is an advantage ➤Experience in Software Validations, CSV is an advantage ➤Experience of working within a regulated environment especially Pharmaceutical and/or related regulated industries such as Medical devices, Testing Laboratories ➤Willing to travel as per business needs (20~30%) We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities. By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration. Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower. Please find Privacy Policy Agreement from the below link. http://www.pasona.com.sg/privacy.html Khoo Tiffany EA Registration No: R22107626 Pasona Singapore Pte. Ltd. EA License No: 90C4069