Customer Quality Specialist (Hi-Tech Account)

Industry: Logistics / Hi-Tech Conducive Working Environment Location: East Responsibilities: Act as the primary quality focal point between logistics operations and customer manufacturing teams, ensuring timely resolution of quality-related issues and operational concerns. Partner with customer workcentres and internal stakeholders to investigate logistics-related defects, validate findings, and drive corrective and preventive actions. Lead root cause analysis activities, working with Operations, Quality, and Process Owners to identify improvement opportunities and prevent issue recurrence. Manage customer quality complaints, escalations, and non-conformance investigations, ensuring effective containment and resolution. Conduct process audits and compliance assessments, track audit findings, and drive closure of corrective actions through regular follow-up reviews. Develop and maintain quality procedures, work instructions, quality alerts, and operational guidance to support compliance and continuous improvement. Monitor quality performance metrics and prepare weekly, monthly, and quarterly reports for internal management reviews and customer governance meetings. Perform visual inspections and verification activities to identify and report quality deviations, non-conformances, and operational risks. Support the achievement of operational and quality KPIs through data analysis, process monitoring, and stakeholder engagement. Participate in continuous improvement initiatives focused on quality enhancement, process optimization, defect reduction, and customer satisfaction. Collaborate closely with Operations, Engineering, and Customer teams to strengthen quality systems and improve overall process performance. Requirements: Diploma or Degree in Engineering, Quality Management, Manufacturing, Supply Chain, or a related discipline. Minimum 3–5 years of experience in Quality Assurance, Quality Engineering, Manufacturing Quality, Process Quality, or Customer Quality within semiconductor, electronics, precision engineering, manufacturing, or related industries. Hands-on experience in root cause analysis and problem-solving methodologies, including 8D, CAPA, 5 Why, Fishbone Diagram, and other structured quality improvement tools. Experience managing quality incidents, customer complaints, non-conformance investigations, containment activities, and corrective action implementation. Knowledge of quality inspection techniques, auditing practices, process validation, and quality control methodologies. Familiarity with quality management systems and industry standards such as ISO 9001:2015, ISO 13485, GDPMDS, or equivalent quality frameworks. Proficient in Microsoft Office applications, particularly Excel; experience with Power BI, Tableau, Minitab, or other data analysis tools will be advantageous. Job ID: JOB-00442 All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd 20 Cecil Street, #08-09 PLUS Building Singapore 049705 +65 69509747 EA License Number: 02C4944 Registration Number: R1100011 EA Personnel: Carlo Antonio Dela Cruz