Operations Coordinator (Control Tower)

Industry: Freight Forwarding / Logistics MNC Environment Permanent role (AWS Guaranteed + Variable Bonus) Responsibilities: Day to day Operations: First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions Request and Incident Management: Handling of customer requests and supply chain incidents / disruptions Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise Visibility and Event Management: Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers Follow up on missing events and investigate data inconsistencies Support reporting and performance measurement: Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews Support analysis of standard KPIs and reports and identify / suggest areas for improvement Supplier Management: Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance. Process Governance: Act in accordance with all relevant SOP, Work Instructions and job specific procedures Support implementation of changes to processes or policies as determined by the process owners Requirements: Qualification in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience Minimum 1 year of working experience Strong computer skills and good working knowledge of Microsoft Office General understanding of Supply Chain Management concepts and logistics processes Ability to work under pressure in a fast-paced environment Highly dependable and reliable in ensuring priorities are met effectively, good time management skills Customer service oriented Job ID: JOB-00674 All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd 20 Cecil Street, #08-09 PLUS Building Singapore 049705 +65 69509747 EA License Number: 02C4944 Registration Number: R1100011 EA Personnel: Carlo Antonio Dela Cruz