Marketing Executive (Campaigns)

Job Details: Contract Duration: 1 September 2026 to 31 March 2027, subject to extension depend on performance and business needs Location: Changi Airport (Hybrid Arrangement) Role Overview This role supports the day-to-day campaign operations, spanning tenant voucher reimbursement, passenger enquiry management, and financial reconciliation. The incumbent ensures accurate and timely processing while maintaining a smooth experience for tenants and passengers throughout the campaign period. Key Responsibilities 1. Voucher Reimbursement (Tenant Operations) • Manage end-to-end tenant reimbursement process via Tenant Admin Portal • Monitor and ensure timely submission of tenant declarations in line with monthly timelines • Validate tenant declarations against system-generated reports (e.g. reimbursement reports/ redemption logs) • Identify discrepancies (e.g. missing transactions, incorrect amounts) and: o Follow up with tenants for clarification and supporting details o Escalate unresolved or complex issues for further investigation 2. Passenger Enquiries • Manage passenger enquiries received via various channels such as Request-for-Help (RFH), Chatbot, Campaign mailbox • Perform initial assessment of enquiries to determine appropriate resolution: o Respond directly using standard templates for common scenarios (e.g. eligibility, missing information, rejection) o Request additional information from passengers where required • Handle basic service recovery cases where applicable • Escalate complex or system-related cases to internal team for further investigation • Maintain proper case tracking and ensure timely follow-up and closure 3. Financial Reconciliation • Support monthly reconciliation across internal system records, voucher issuance and expiry logs, finance issuance reports • Verify consistency of voucher values, assign codes, and totals across reports • Assist in identifying discrepancies for further investigation • Coordinate internal confirmation and send c…