Marketing Executive (Changi Airport)

Job Details: Contract Duration: 12 Months Location: Changi Airport 1. Voucher Reimbursement (Tenant Operations) Manage end-to-end tenant reimbursement process via Tenant Admin Portal Monitor and ensure timely submission of tenant declarations in line with monthly timelines Validate tenant declarations against system-generated reports (e.g. reimbursement reports/ redemption logs) Identify discrepancies (e.g. missing transactions, incorrect amounts) and: Follow up with tenants for clarification and supporting details Escalate unresolved or complex issues for further investigation 2. Passenger Enquiries Manage passenger enquiries received via variouschannels such as Request-for-Help (RFH), Chatbot, Campaign mailbox Perform initial assessment of enquiries to determine appropriate resolution: Respond directly using standard templates for common scenarios (e.g. eligibility, missing information, rejection) Request additional information from passengers where required Handle basic service recovery cases where applicable Escalate complex or system-related cases to internal team for further investigation Maintain proper case tracking and ensure timely follow-up and closure 3. Financial Reconciliation Support monthly reconciliation across internal system records, voucher issuance and expiry logs, finance issuance reports Verify consistency of voucher values, assign codes, and totals across reports Assist in identifying discrepancies for further investigation Coordinate internal confirmation and send closure email to Finance with supporting documents 4. Post-Campaign Reporting Consolidate campaign data (e.g. voucher redemption, reimbursement and enquiry records) to support post-campaign reporting Assist the manager in preparing post-campaign summary reports and presentation materials Track key metrics (e.g. redemption rates, reimbursement totals, enquiry volumes and resolution times) for reporting 5. General Undertake any other ad-hoc tasks as assigned by the reporting manag…