IT Support Engineer

Job Summary: As an IT Support Engineer, you will provide end-user support and ensure smooth operation of IT systems. You will handle troubleshooting, client platform management, and assist with technology implementation and upgrades. Key Responsibilities: Perform end user support and client management. Troubleshoot and resolve client platform issues promptly. Investigate incidents, provide temporary and/or permanent resolutions, and update relevant parties. Process service requests related to client platforms. Monitor service levels, document configurations, and prepare regular reports. Participate in client platform implementation or upgrade projects. Coordinate with vendors for hardware replacement. Manage IT asset records and updates. Handle user account management (creation, password resets, deletion). Perform local server administration to support software distribution and patch management. Ensure deliverables meet agreed service levels and propose improvement plans where necessary. Contribute to the development of facility management standards and best practices. Submit timely progress reports. Requirements: Higher Nitec, Diploma, or equivalent qualification in Computer or Electronic Engineering. Preferably 1 year or more of related experience in IT or technology administration. Basic knowledge of networking is an advantage. Proficiency in Microsoft Office. Strong technical aptitude and problem-solving skills. We Offer: Opportunities for professional development and training. A collaborative and inclusive work environment. Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.