Merchant Relation Officer

Contract period: 6 months to perm (Highly convertible!) Mon - Fri, office hours Job Description Merchant Servicing Oversee end-to-end merchant onboarding processes, including account evaluation, KYC documentation, agreement execution, regular meetings, and technical system integration. Provide ongoing account servicing post-boarding, addressing merchant inquiries and resolving ad hoc and recurring operational issues. Conduct periodic account reviews to ensure compliance, operational efficiency and sustained business performance. Payment & Remittance Operations Execute and monitor cross-border payment and remittance transactions across multiple currencies, ensuring accuracy and timely settlement. Support the buildout and daily operations of the company's cross-border remittance platform, drawing on prior experience with remittance workflows and correspondent banking relationships. Investigate and resolve transaction discrepancies, STP breaks, and settlement exceptions in coordination with internal teams and banking partners while minimising disruptions to operations. Project Management Contribute to the design and implementation of operational workflows for the remittance platform, identifying gaps and recommending process improvements. Collaborate with project management team and cross-functional departments to support and deliver operational initiatives, system enhancements and new product implementation. Documentation Prepare and maintain accurate records, reconciliation reports, and operational documentation related to merchant and remittance activities. Develop, review and maintain Standard Operating Procedures (SOPs) for all relevant operational processes. General Responsibilities Keep abreast of industry trends, regulatory changes, and emerging payment technologies. Undertake other administrative and operational duties as required to support business functions. Requirements Prior experience in the payments, remittance, fintech, banking, or money services industry is preferred. Hands-on experience in cross-border payment processing, remittance operations, FX operations, or multi-currency settlement is strongly preferred. Ability to manage multiple priorities while maintaining accuracy under tight deadlines. Proactive and self-motivated, with a demonstrated ability to take initiative and resolve issues independently with minimal supervision. High level of attention to detail and a strong commitment to accuracy and quality. Flexible and adaptable to changing priorities and new challenges. Strong interpersonal skills with a customer-focused mindset. Able to work independently while also collaborating effectively across cross-functional teams. Excellent communication skills, both written and verbal, with strong analytical and problem-solving capabilities. Proficient in Microsoft Office software, such as Excel, Words, PowerPoint and Outlook. Familiarity with payment platforms, APIs, or system integration is an advantage. We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)