Retail Supervisor

Role Description : Manage the day-to-day business operations of the retail store; Perform roster planning and other administrative duties; Perform daily line-check to ensure consistency of our corporate branding and store image; Supervise and conduct On-The-Job Training for new staff; Performance Management; Handle and resolve staff issues / grievances; Perform cashiering function / Counter closing / Banking in of sales proceeds; Cultivate good service mindset; Responsible for visual merchandising and inventory management; Manage customers’ expectation to ensure customers’ satisfaction; Customer relations and service recovery; Monthly / Weekly sales reporting; Promote and market the company’s membership sign-ups & renewals; Ensure all small animals in the store are well taken care of; Manages ad-hoc / periodic stock-take and/or stock-count exercise when required; Accountable for cash shortage, stock losses and stock variances; Ensure that stocks are replenished leaving no shelves empty; Ensure proper housekeeping is done to create a pleasant shopping experience / store ambience; Achieve sales target / KPIs in line with business objectives; Ensure store readiness in preparation for store audit and mystery shopper audit. Role Requirements : Minimum 2 years of retail store supervisory experience. Able to lead retail assistants to maintain the sales and service operations for the assigned store. Customer service-oriented and result-oriented to drive sales targets. Must be able to perform rotating shift work. Must be able to work on weekends and public holidays. Organised, meticulous and detail-oriented. Basic Excel/Google Sheets, Doc and Slides. Able to work 5 days work week (including weekends and public holidays) Working Hours: 10am - 10pm (Pet Safari outlets: NEX, Vivo City, The Star Vista and Waterway Point Mall), OR 11am - 9:30pm (Pet Lovers Centre outlets) Must be willing to have direct contact with animals and work in pet retail environment (animals, animals' fur & dust) Must be able to carry at least 22kg and can climb the ladder. Able to handle food packaging products that contain Pork, Beef, Seafood, Lamb & Poultry, etc. Highlights: General Target Incentives: Up to $410. Benefits: Medical Reimbursement, Health Insurance, Quarterly Meal Allowance, Team Bonding, Long Service Award, Staff Purchase Discount, Company Uniform Provided, etc. Interested candidate, you may apply via our career website: https://plc.applyourjobs.com. Only shortlisted candidates will be notified.