Operations Coordinator

PERMANENT DAILY PART-TIME OPERATIONS COORDINATOR (Mon-Fri, 10am-5.30pm) $11-13/hour | FREE Weekly Reformer Class --- ABOUT PILATES FITNESS Since 2010, Pilates Fitness has served over 16,000 clients as Singapore's only studio offering rehab-Reformer Pilates with BIXEPS Pro therapy. We specialize in rehab-Reformer Pilates that everyone build independent, capable, injury-resistant bodies for life We're looking for an energetic operations professional to manage our day-to-day studio operations and elevate our client experience. --- THE ROLE This is a permanent daily part-time operations coordinator position—5 consistent days a week (Mon-Fri, 10am-5.30pm with 1-hour lunch 12-1pm). We need someone independent, fast-paced, reliable, and comfortable in high-volume consumer service environments. You'll own studio operations independently, manage multiple customer touchpoints simultaneously, and identify ways to improve our systems. This isn't a typical admin role—you'll have autonomy to implement ideas and build processes that outlast you. --- WHAT YOU'LL OWN Client Experience Excellence • Manage all customer interactions across phone, email, WhatsApp, and social platforms • Respond promptly to inquiries and solve problems proactively with a service-first mindset • Transform routine requests into moments that strengthen client relationships Operational Ownership • Run daily studio operations: bookings, facility management, housekeeping • Identify inefficiencies and implement improvements—don't just maintain the status quo • Create systems and documentation that enable consistency and scale Strategic Initiatives • Propose and execute initiatives to enhance customer experience • Test, measure, and refine your concepts with real-time feedback • Build processes that improve studio revenue and client retention --- WHY THIS ROLE IS DIFFERENT ✓ Flat hierarchy—your insights reach decision-makers directly ✓ Real autonomy—manage operations independently with support when needed ✓ Daily consistency—predictable Mon-Fri hours (not scattered days or on-call) ✓ FREE weekly Reformer Pilates class—experience what you're promoting --- WHAT WE'RE LOOKING FOR MUST HAVES (Non-Negotiables): • 1+ years work experience in fast-paced customer service, hospitality, retail, or operations • Ability to commit to 10am-5pm (1hr lunch), Monday-Friday except public holidays • Experience managing high-volume, multi-channel customer interactions under pressure • Proficiency with Google Workspace (Sheets, Docs, Gmail, Calendar) and quick tech adoption YOUR SUPERPOWERS: • You thrive in fast-paced consumer business environments (no slowdowns, no perfectionism paralysis) • You handle 10+ simultaneous requests (phone calls, WhatsApp, emails, walk-ins) with composure • Detail-oriented AND fast—you catch mistakes without slowing down the team • You learn by doing and ask smart questions (not hand-holding required) • Professional communication that matches the pace and urgency of the moment • You work independently with confidence and collaborate seamlessly with the team • You actually ENJOY client interaction and problem-solving --- IDEAL CANDIDATE You're a professional with solid work experience in hospitality, retail, service, or operations. You understand the pace and demands of consumer-facing business. You want part-time flexibility without sacrificing responsibility or professional standards. You're looking for a role where your ideas get implemented and your efforts directly impact business success. --- LOCATION & SCHEDULE Pilates Fitness Studio, Serangoon Gardens, Singapore Monday-Friday, 10am-5.30pm (1-hour lunch break 12pm-1pm) ~33 hours/week | 12-month commitment minimum