Senior Customer Service Officer

Roles & Responsibilities Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment. Key Responsibilities: Customer Service Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner. Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction. Create a warm and high quality customer service experience. Establish rapport and build good relationships with the customers. Work closely with other departments to meet customer needs and enhance service quality. Administration Keep detailed and accurate records of customer interactions, transactions, and documentation. Provide support to teachers. Ensure the safety and well-being of all students at the Centre. Ensure smooth operation at centre daily. Any other ad-hoc projects or assignments which might be assigned from time to time. Requirements & Skills Required to work 3 weekdays (11am-7:30pm) and 2 weekends weekly (8:30am-7pm) GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field Proficient in MS Office (Word and Excel) Strong customer-focused personality and mind-set Pleasant and cheerful disposition