Central Kitchen Operations Partner

Key Job Duties and Responsibilities Daily Deliveries to Stores Manage and oversee the timely and accurate packing and dispatch of daily production runs to internal points of sale. Responsible for troubleshooting and resolving daily production run-related issues and supporting the stores in maintaining a healthy daily inventory level. Manage communications channels with Logistics Coordinators and the Order Fulfillment Team to ensure smooth and efficient completion of deliveries to stores. Oversee the accurate packing and timely dispatch of all store and hot kitchen requisitions. PV Foods Inventory Manage and oversee the packing process for all PV Foods inventory to achieve inventory quantities determined by Management in a timely fashion. Responsible for ensuring that all packed PV Foods consistently meet the packaging requirements and standards as determined by Management. Manage proper storage of all PV Foods inventory, including (i) maintaining the usable condition of existing stock, and (ii) tracking the shelf life of each production batch, to ensure timely sale of inventory within shelf life periods and minimize overall wastage due to expiry or damage. E-commerce & 3P Sales Manage overall process of order fulfilment for Same Day Orders, Advance Orders, third party orders, SmallBigEat orders and PV Foods orders to ensure timely and accurate packing and dispatch of orders. Responsible for troubleshooting and solving order fulfilment related issues. Responsible for ensuring the Order Fulfillment team meets customer service expectations in line with PV’s brand experience guidelines. Responsible for actively reducing customer complaints and customer service recovery issues. Improve revenue performance for Same Day sales through cooperation with the Brand team in improving the user experience and order flow of the website. Actively make suggestions to improve order fulfillment processes in order to improve the workflow or accuracy of the team. Prepare Post Mortem r…