About this role
The role involves owning day-to-day Voice of Customer (VoC) intake by monitoring global channels, ensuring timely capture, de-duplication, and maintaining a consistent VoC taxonomy. This person will also be responsible for triaging issues based on escalation rules and delivering stakeholder-ready outputs like weekly digests and emerging issue alerts.
Candidates must have 3+ years of experience in VoC, Customer Insights, Product Operations, or Analytics within the software industry, coupled with strong written English communication skills. Key attributes include high ownership, curiosity, the ability to structure qualitative inputs, and working knowledge of VoC data sources and tools.
What they're looking for
Voice of Customer (VoC)Data IntakeTaxonomy MaintenanceIssue TriageSLA AdherenceImpact SizingWritten CommunicationData Analysis
Frequently asked questions
What does a Voice of Customer (VoC) Analyst - Singapore at Plaud do?
The role involves owning day-to-day Voice of Customer (VoC) intake by monitoring global channels, ensuring timely capture, de-duplication, and maintaining a consistent VoC taxonomy. This person will also be responsible for triaging issues based on escalation rules and delivering stakeholder-ready ou…
What skills does this Voice of Customer (VoC) Analyst - Singapore role need?
Key skills for this role include Voice of Customer (VoC), Data Intake, Taxonomy Maintenance, Issue Triage, SLA Adherence, Impact Sizing.
How much does a Voice of Customer (VoC) Analyst - Singapore at Plaud pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Voice of Customer (VoC) Analyst - Singapore role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Voice of Customer (VoC) Analyst - Singapore role?
You can apply directly on Plaud's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.