About this role
Handle complex escalated service issues across Amazon, DTC, and TikTok platforms while collaborating with logistics and finance teams. Support BPO Tier 1 agents and manage knowledge base documentation and SOPs.
Requires 5 years of customer service experience, preferably in a fast-paced tech startup or cross-border environment. Must have strong command of Zendesk and excellent English communication skills.
What they're looking for
Customer ServiceZendeskCRM ToolsEnglish CommunicationCross-functional CollaborationMentoringKnowledge Base ManagementSOP Documentation
Frequently asked questions
What does a Senior Customer Service Specialist - Singapore at Plaud do?
Handle complex escalated service issues across Amazon, DTC, and TikTok platforms while collaborating with logistics and finance teams. Support BPO Tier 1 agents and manage knowledge base documentation and SOPs. Requires 5 years of customer service experience, preferably in a fast-paced tech startup …
What skills does this Senior Customer Service Specialist - Singapore role need?
Key skills for this role include Customer Service, Zendesk, CRM Tools, English Communication, Cross-functional Collaboration, Mentoring.
How much does a Senior Customer Service Specialist - Singapore at Plaud pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior Customer Service Specialist - Singapore role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior Customer Service Specialist - Singapore role?
You can apply directly on Plaud's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.