IT Executive – Infrastructure & Systems Support

Join Us at POLYTRON.AI – Where Extraordinary Happens! Are you driven by ambition and the desire to achieve greatness? We're seeking passionate individuals who are ready to make an impact. About Us: POLYTRON.AI, a subsidiary of VIZZIO, leads the way in AI-powered LIVE 3D™ camera technology with a patented special-purpose embedded chip that generates "360 3D Video," creating real-time virtual spaces. Together, we are here to revolutionize real-time 3D technology. Our goal is to push the boundaries of real-time 3D visualization, offering innovative tools that enhance user experience and operational efficiency across various industries. Role Overview: VIZZIO Technologies is looking for an IT Executive to support our internal IT infrastructure, office systems, servers, network, security tools, AI-enabled workflows, and project-based technical deployments. This role is suitable for someone who is hands-on, willing to learn, and able to support daily IT operations while assisting with infrastructure improvement, documentation, system monitoring, AI-first implementation, automation, and customer project support. The person will work closely with the IT System Manager and support both internal users and technical project requirements. Key Responsibilities Provide day-to-day IT support for internal users, including laptops, desktops, printers, network access, software, accounts, and troubleshooting. Support and maintain Windows, Ubuntu/Linux systems, mini PCs, workstations, and servers. Assist with network administration including FortiGate firewall, VPN access, switches, Wi-Fi access points, IP addressing, and basic network troubleshooting. Help monitor and maintain security tools such as Wazuh SIEM, syslog, endpoint security, firewall logs, and access control. Support server and infrastructure tasks such as backup checks, system updates, storage cleanup, hardware replacement, and basic preventive maintenance. Assist with company tools such as Microsoft 365, SharePoint, Notion, Plane project management, and internal documentation systems. Support AI-first implementation by learning and applying AI tools to improve documentation, troubleshooting, automation, project tracking, knowledge management, and daily IT workflows. Prepare and maintain IT documentation, including network diagrams, server records, asset lists, user access records, and standard operating procedures. Support deployment and testing of project equipment such as mini PCs, AI workstations, video gateway systems, CCTV/VMS-related systems, and customer demo hardware. Coordinate with vendors, customers, and internal teams for IT support, maintenance, delivery, repair, and technical follow-up. Assist in improving IT security by reducing unnecessary remote access tools and supporting secure VPN-based access. Perform basic cloud and backup-related support, including AWS resource checking, snapshots, and backup verification. Provide backup support to the IT System Manager during demos, deployments, urgent support cases, or customer-facing technical work. Requirements Diploma or Degree in Information Technology, Computer Engineering, Cybersecurity, Networking, or related field. Minimum 1–3 years of experience in IT support, infrastructure support, system administration, or similar role. Basic knowledge of Windows 10/11, Windows Server, Ubuntu/Linux, networking, and troubleshooting. Familiar with firewall, VPN, DHCP, DNS, IP addressing, switches, Wi-Fi, and remote access tools. Able to support hardware setup, OS installation, driver installation, backup, and system maintenance. Comfortable using AI tools to assist with troubleshooting, documentation, research, task planning, and process improvement. Open to adopting an AI-first working approach, where suitable tasks are improved through AI-assisted tools, automation, and better knowledge management. Good documentation habits and willingness to follow proper IT processes. Able to communicate clearly with users, vendors, and internal teams. Responsible, patient, and willing to handle repetitive support tasks. Good team player who is willing to learn and support infrastructure growth. Good to Have Experience with FortiGate firewall, FortiClient VPN, Wazuh, syslog, or SIEM tools. Experience with Microsoft 365, SharePoint, Notion, or project management tools. Basic understanding of Docker, Linux services, Proxmox, virtualization, or cloud platforms such as AWS and Azure. Experience supporting CCTV, VMS, AI workstations, G…