Customer Relations Officer (Hdb Project)

Liaise with sub-contractors, HDB, Town Council, consultant and residents. Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them. Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team. Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively. Roster Management: Assign Site Supervisor to attend joint inspection. IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents. IDMS system (E-Appointment): Manage appointments online. Notice - Write notice to inform residents of any construction activities. Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc. Generate work schedule for sub-contractors to rectify defects as soon as possible. Improvement work - Arrange unit improvement works for residents. Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports. Guided viewing – Help residents familiar with the areas or facilities around the building. Understand BIT and Lock-up inspection before BSC starts. Maintain & upkeep of Information Centre & BSC. Any ad-hoc duties. Qualifications: Minimum a Diploma or ‘A’ Level with 2 subjects passed Possess WSQ Certificate in Service Excellence Customer oriented with good communication and interpersonal skills Experience in customer relation works and fair construction knowledge would be an advantage At least 1 year of experience in a HDB BTO project Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)