Senior Service Engineer

Job Summary Provide expert after-sales technical support and lead engineering projects to ensure efficient service delivery. Manage client relationships and mentor junior staff while maintaining thorough documentation aligned with industry standards. Responsibilities Deliver after-sales maintenance and technical solutions to optimize product performance and ensure uninterrupted workflow Lead engineering projects from initial concept to completion by coordinating with cross-functional teams to improve service outcomes Manage client relationships by promptly addressing technical issues and ensuring service requirements are fulfilled Mentor junior engineers and technicians to foster professional growth and ensure compliance with company policies Document service processes accurately to maintain compliance with industry standards and support continuous improvement Preferred competencies and qualifications Education: A minimum advanced Diploma in Mechatronic or a related field is typically required Experience: A minimum of 5 years of experience in a service engineering role, with a proven track record of delivering high-quality service solutions Technical Skills: Strong troubleshooting and problem-solving abilities, with a solid understanding of engineering principles Leadership: Excellent leadership and team management skills to guide junior staff and manage projects effectively Communication: Exceptional communication skills for effective client management and collaboration with team members Adaptability: Ability to work well under pressure and meet deadlines while maintaining high-quality standards