CRM Executive

Company Overview Established in 1984, Prime Supermarket is a pioneer local supermarket chain in Singapore. Growing from 5 mini-marts to 20 outlets island-wide, it is the largest family-owned supermarket chain offering a wide range of products to meet diverse customer needs. Job Summary To serve as the main contact between customers and the company, building and maintaining professional relationships with both corporate and individual customers. Job Responsibilities Manage corporate B2B accounts independently to maintain strong client relationships and support business needs Respond promptly to customer inquiries and resolve operational issues to ensure satisfaction for individual B2C customers Communicate clearly and promptly with customers to resolve issues and enhance service quality Proactively contact customers to gather feedback and identify opportunities for service improvement Perform administrative and paperwork tasks accurately during downtime to support team operations Complete additional tasks assigned by the Line Manager to support department goals Required competencies and certifications Use basic computer functions proficiently, including MS Office Suite Preferred competencies and qualifications Collaborate effectively with colleagues to achieve shared team objectives Communicate clearly and professionally with customers and team members Demonstrate willingness to learn new skills and adapt to expanded job responsibilities