Client Account Service Leader

Job Summary: The Client Account Service Leader is responsible for leading client servicing functions, managing strategic client relationships, and driving service excellence across key accounts. This role requires a highly experienced professional with strong leadership capabilities to guide a team, oversee complex accounts, and ensure the achievement of business and client objectives. The incumbent will play a pivotal role in shaping client strategies, enhancing service delivery, and contributing to organizational growth. Key Responsibilities: Strategic Client Management Act as the senior point of contact for key and high-value client accounts Develop and maintain strong, long-term client partnerships at all organizational levels Provide strategic direction and insights to align services with clients’ business goals Lead regular business reviews and drive client satisfaction and retention initiatives Account Leadership & Growth Oversee the full spectrum of account management and service delivery Develop and execute account strategies to drive revenue growth and account expansion Identify and capitalize on upselling and cross-selling opportunities Monitor account performance, profitability, and service KPIs Team Leadership & Management Lead, mentor, and develop a team of client account service executives Set clear performance goals, provide coaching, and conduct performance evaluations Allocate resources effectively and ensure optimal team productivity Build a collaborative, high-performing, and client-centric team culture Operational Excellence Ensure seamless coordination across internal teams (e.g., operations, finance, sales) Oversee delivery timelines, service standards, and budget adherence Establish and enforce service processes, policies, and best practices Drive continuous improvement in service quality and operational efficiency Escalation& Risk Management Manage complex client issues and escalations effectively Provide timely resolution and implement p…