About this role
Act as level 2 support to resolve complex customer complaints and provide technical guidance to frontline customer service officers. Liaison between the customer service department and other business units to identify product issues and implement improvements based on data trends.
Requires a diploma from a recognized institution and previous experience in a contact center, preferably within technical support or e-commerce. Candidates must possess a strong interest in consumer electronics and be data-driven with strong judgment skills.
What they're looking for
Customer Experience ManagementTechnical SupportComplaint ResolutionData AnalysisCase ManagementStakeholder LiaisonQuality AuditingRisk Assessment
Frequently asked questions
What does a Customer Experience Executive at PRISM+ do?
Act as level 2 support to resolve complex customer complaints and provide technical guidance to frontline customer service officers. Liaison between the customer service department and other business units to identify product issues and implement improvements based on data trends. Requires a diploma…
What skills does this Customer Experience Executive role need?
Key skills for this role include Customer Experience Management, Technical Support, Complaint Resolution, Data Analysis, Case Management, Stakeholder Liaison.
How much does a Customer Experience Executive at PRISM+ pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Experience Executive role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Customer Experience Executive role?
You can apply directly on PRISM+'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.