About this role
Lead and mentor a diverse team of 20 customer service agents to ensure a world-class customer experience. Monitor performance metrics and optimize workflows to improve efficiency and customer satisfaction.
Requires at least 3 years of related experience and proficiency in CRM tools like Zendesk and Salesforce. Candidates must possess excellent English communication skills and the ability to thrive in high-volume environments.
What they're looking for
Team LeadershipCustomer Experience ManagementCRM SoftwareZendeskSalesforceAnalytical ThinkingE-commerce TrendsConflict Resolution
Frequently asked questions
What does a Customer Experience Team Lead at PRISM+ do?
Lead and mentor a diverse team of 20 customer service agents to ensure a world-class customer experience. Monitor performance metrics and optimize workflows to improve efficiency and customer satisfaction. Requires at least 3 years of related experience and proficiency in CRM tools like Zendesk and …
What skills does this Customer Experience Team Lead role need?
Key skills for this role include Team Leadership, Customer Experience Management, CRM Software, Zendesk, Salesforce, Analytical Thinking.
How much does a Customer Experience Team Lead at PRISM+ pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Experience Team Lead role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Experience Team Lead role?
You can apply directly on PRISM+'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.