About this role
Lead a team of technicians and agents to maintain high operational standards and quality of customer experience. Develop structural solutions for business operational problems and manage complex customer escalations.
Requires a Diploma or Degree in Business, Operations, Engineering, or a related field with 1-3 years of experience in customer service or operations. Candidates should be proficient in data reporting tools and possess strong organizational and problem-solving skills.
What they're looking for
Team ManagementOperational StandardsProject ManagementWorkload ManagementData AnalysisEscalation HandlingAsset ManagementLogistical Management
Frequently asked questions
What does a Customer Experience and Operations Executive at PRISM+ do?
Lead a team of technicians and agents to maintain high operational standards and quality of customer experience. Develop structural solutions for business operational problems and manage complex customer escalations. Requires a Diploma or Degree in Business, Operations, Engineering, or a related fie…
What skills does this Customer Experience and Operations Executive role need?
Key skills for this role include Team Management, Operational Standards, Project Management, Workload Management, Data Analysis, Escalation Handling.
How much does a Customer Experience and Operations Executive at PRISM+ pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Experience and Operations Executive role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Experience and Operations Executive role?
You can apply directly on PRISM+'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.