Public Relations Officer (Hdb Home Improvement Programme - Hip)

Working Location: Pasir Ris Job Responsibilities Serve as the primary point of contact for residents, handling project enquiries and public relations matters professionally. Receive, investigate and resolve residents' feedback, concerns and complaints in a timely manner. Coordinate with the site team to arrange rectification and maintenance works within residents' flats. Build and maintain positive relationships with residents to ensure smooth project implementation. Attend Construction Working Committee (CWC) meetings and provide administrative and meeting support. Prepare correspondence, maintain records and perform general administrative duties. Carry out any other duties assigned by the immediate superior. Requirements Minimum GCE 'A' Level or equivalent. At least 2 years of relevant experience in customer service, public relations or resident liaison, preferably in the construction industry. Experience in HDB Home Improvement Programme (HIP) projects will be an advantage. Proficient in Microsoft Office (Word, Excel and Outlook). Strong communication, interpersonal and conflict resolution skills. Pleasant personality with a customer-oriented approach. Able to work independently and as part of a team. Working Hours Monday to Friday + Alternate Saturday (full-day) Join our team and play an important role in fostering positive relationships between residents and the project team while supporting the successful delivery of HDB Home Improvement Programme (HIP) projects.