Officer, Agent Support

We are looking for someone to provide administrative and operational support to agents across PWR and Marketplace, ensuring smooth processes, timely communication, and a seamless agent experience. Responsibilities Onboard and support users in effectively adopting and utilizing the platform’s features and services. Source, evaluate, and identify relevant products, services, and opportunities that add value to the community and its clients. Manage subscription renewals and engage prospective users to drive platform growth and user adoption. Assist with presentations, user enquiries, and day-to-day community engagement activities. Conduct system testing, identify enhancement opportunities, and provide feedback to improve functionality and overall user experience. Perform ad-hoc tasks as assigned to support the department needs. Requirements Diploma or Degree in any discipline. Strong communication and interpersonal skills. Proactive, organised, and detail-oriented. Comfortable presenting and training users. Tech-savvy with a willingness to learn and improve digital systems. Customer-focused and able to work independently. Benefits Conducive Work Environment Opportunities for Growth and Progression Annual Leave up to 21 days Festive Leave of 3 days Work From Home Leave up to 24 days (if applicable, based on the job nature) Birthday Leave and Birthday Benefit Medical and Insurance Benefit Dress Code : Smart Casual Other Information Working Location: Toa Payoh (HDB Hub near Toa Payoh MRT Station) 5-day work week, Mondays to Fridays: 9.00am to 6.00pm Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button. We regret that only shortlisted applicants will be notified.