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Assistant Manager/ Manager (Experience and Service Design), Singapore Global Network

Public Service Division

SingaporeFull-timeOn-site

Posted 30 Apr 2026

About this role

You will act as a resident expert on customer journeys, applying service design capabilities to improve experiences for both external members and internal teams. Responsibilities include conducting design research, facilitating workshops, and managing service design workstreams to drive impactful improvements. Candidates must hold a relevant degree in fields such as User Experience, Industrial Design, or Psychology, with 2-5 years of experience in Customer or User Experience roles. Strong systems thinking, stakeholder management, and proficiency in digital design tools are essential for this role.

What they're looking for

Service DesignUser ExperienceDesign ResearchStakeholder ManagementProject ManagementCustomer InsightsSystems ThinkingData Analysis

Frequently asked questions

What does a Assistant Manager/ Manager (Experience and Service Design), Singapore Global Network at Public Service Division do?

You will act as a resident expert on customer journeys, applying service design capabilities to improve experiences for both external members and internal teams. Responsibilities include conducting design research, facilitating workshops, and managing service design workstreams to drive impactful im…

What skills does this Assistant Manager/ Manager (Experience and Service Design), Singapore Global Network role need?

Key skills for this role include Service Design, User Experience, Design Research, Stakeholder Management, Project Management, Customer Insights.

How much does a Assistant Manager/ Manager (Experience and Service Design), Singapore Global Network at Public Service Division pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Assistant Manager/ Manager (Experience and Service Design), Singapore Global Network role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Assistant Manager/ Manager (Experience and Service Design), Singapore Global Network role?

You can apply directly on Public Service Division's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.