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Manager (Digital Communications & Customer Experience)

Public Service Division

SingaporeFull-timeOn-site

Posted 4 Jun 2026

About this role

Oversee the outsourced contact center to manage customer enquiries and appeals while driving service delivery improvements. Lead service excellence initiatives and process enhancements to improve the overall customer experience across the agency. Requires at least 3 years of experience in case management or customer service, preferably with a background in Business or Public Administration. Candidates should be proficient in data analysis, stakeholder management, and the use of digital tools for operational efficiency.

What they're looking for

Case ManagementCustomer ExperienceService ManagementCustomer Journey MappingDesign ThinkingStakeholder ManagementProject ManagementData Analysis

Frequently asked questions

What does a Manager (Digital Communications & Customer Experience) at Public Service Division do?

Oversee the outsourced contact center to manage customer enquiries and appeals while driving service delivery improvements. Lead service excellence initiatives and process enhancements to improve the overall customer experience across the agency. Requires at least 3 years of experience in case manag…

What skills does this Manager (Digital Communications & Customer Experience) role need?

Key skills for this role include Case Management, Customer Experience, Service Management, Customer Journey Mapping, Design Thinking, Stakeholder Management.

How much does a Manager (Digital Communications & Customer Experience) at Public Service Division pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Manager (Digital Communications & Customer Experience) role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Manager (Digital Communications & Customer Experience) role?

You can apply directly on Public Service Division's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.