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Manager / Senior Manager (Operations and Service Excellence)

Public Service Division

SingaporeFull-timeOn-site

Posted 16 Jun 2026

About this role

Drive operational efficiency and exceptional service delivery by designing customer journeys and implementing streamlined operational systems. Manage daily operations, monitor performance metrics, and lead continuous improvement initiatives to enhance the learning experience. Requires at least 5 years of relevant experience in operations, service management, hospitality, or customer experience. Candidates must demonstrate strong analytical skills, a track record of process improvement, and the ability to engage stakeholders at all levels.

What they're looking for

Operations ManagementService DesignJourney MappingProcess ImprovementRoot Cause AnalysisKPI ManagementStakeholder EngagementCustomer Experience

Frequently asked questions

What does a Manager / Senior Manager (Operations and Service Excellence) at Public Service Division do?

Drive operational efficiency and exceptional service delivery by designing customer journeys and implementing streamlined operational systems. Manage daily operations, monitor performance metrics, and lead continuous improvement initiatives to enhance the learning experience. Requires at least 5 yea…

What skills does this Manager / Senior Manager (Operations and Service Excellence) role need?

Key skills for this role include Operations Management, Service Design, Journey Mapping, Process Improvement, Root Cause Analysis, KPI Management.

How much does a Manager / Senior Manager (Operations and Service Excellence) at Public Service Division pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Manager / Senior Manager (Operations and Service Excellence) role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Manager / Senior Manager (Operations and Service Excellence) role?

You can apply directly on Public Service Division's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.