Manager/Senior Manager, Operations Management (SSMD)

Plan and implement strategic Business Process Outsourcing (BPO) initiatives and manage transitions between service partners. Oversee performance monitoring, budgeting, and process innovation to align operations with organizational goals. Requires 3 to 6+ years of relevant experience depending on the level, with strong project management and stakeholder engagement skills. Proficiency in MS Office and experience with government procurement processes is advantageous.