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Manager (VM/NCA)

Public Service Division

SingaporeFull-timeOn-site

Posted 26 Jun 2026

About this role

Manage appeals against enforcement actions and handle public feedback within the Non-Compliance Administration Department. Oversee case processing, track service standards, and conduct business process reviews to improve efficiency. Requires a tertiary degree, preferably in Communications or Public Administration, with 2-4 years of experience in public feedback or customer service. Proficiency in English and another mother tongue, along with strong communication skills, is essential.

What they're looking for

Case ManagementPublic CommunicationsData AnalysisStakeholder ManagementCustomer ServiceWritten CommunicationVerbal CommunicationInterpersonal Skills

Frequently asked questions

What does a Manager (VM/NCA) at Public Service Division do?

Manage appeals against enforcement actions and handle public feedback within the Non-Compliance Administration Department. Oversee case processing, track service standards, and conduct business process reviews to improve efficiency. Requires a tertiary degree, preferably in Communications or Public …

What skills does this Manager (VM/NCA) role need?

Key skills for this role include Case Management, Public Communications, Data Analysis, Stakeholder Management, Customer Service, Written Communication.

How much does a Manager (VM/NCA) at Public Service Division pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Manager (VM/NCA) role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Manager (VM/NCA) role?

You can apply directly on Public Service Division's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.