Head of Service and Operation Support(Contact Centre)

Responsibilities Manage daily call centre operations, including resource planning, equipment sourcing, and strategy execution Develop and implement operational strategies to improve service levels, efficiency, and customer satisfaction Conduct needs assessments, performance reviews, and cost-benefit analyses Set, track, and achieve KPIs such as response time, service level, sales, and quality standards Ensure accurate documentation and timely updates of communications, records, and data Monitor…