System Analyst (Techno-Functional)

Role Summary The System Analyst will support the analysis, design and implementation of workflow-driven enterprise systems of the client, including document and content management platforms (e.g., OpenText). This is a techno-functional role requiring strong workflow understanding, technical aptitude and the ability to collaborate across business and IT teams. Key Responsibilities Business & Functional Analysis Gather, analyze and document business and system requirements Translate requirements into functional specifications, workflows and system designs Perform impact analysis and support solution definition Workflow & Process Management Analyze and design end-to-end workflows and approval processes (e.g., maker-checker, document lifecycle) Ensure workflows align with business needs, operational efficiency and compliance standards Ensure application solutioning aligns with defined application technical and functional design principles Identify opportunities for process improvements and automation Techno-Functional Coordination Act as a liaison between business users and technical teams Work closely with developers and architects to ensure accurate implementation Support integration discussions and data flow analysis Testing & Implementation Review test cases and scenarios and support SIT/UAT execution Coordinate defect resolution and ensure quality delivery Support deployment, release activities and post-implementation validation Support & Maintenance Assist in troubleshooting system issues and support production environments Participate in incident and problem management activities Ensure proper documentation and knowledge management Requirements Degree in Computer Science, Information Technology, or related discipline 8-10 years of experience as a System Analyst / Business Analyst (Techno-functional) Strong understanding of workflow-based systems and business processes Good technical knowledge of OpenText, system integrations, APIs and data flows Ability to communicate effectively with both technical and business stakeholders Must Have Experience with OpenText or Enterprise Content Management (ECM) platforms Exposure to banking systems and regulatory environments Familiarity with Agile / Waterfall methodologies Preferred Attributes Strong analytical and problem-solving skills Attention to detail and documentation quality Ability to work in a structured, governance-driven environment