Service Delivery Manager (Cat 1 Clearance Required)

Salary : Up to SGD 8000 (depending on overall skills and experience) Cat 1 clearance required Work location - Bukit Merah Area Job Description • Lead a team of Infra Engineers to perform managed service for entire IT Infrastructure • Lead a team of Desktop Engineers to provide first level support and technical problem solving for non-IT end users • Oversees and directs the day-to-day activities of an organization’s information technology (IT) infrastructure, ensuring that systems, services and applications work reliably and securely • Monitoring and Incident Manage the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues • Ability to engage organization’s management • Set guidelines, policies and procedures and drive the execution • Able to manage multiple deadlines - self-starter, able to prioritize appropriately • Proficient in managing onsite as well as remote teams, as well as coordinating and communicating customer requirements • Be proactive in highlighting potential issues or service improvement • Provide supporting documentation, reports, and other information to management • Expected to work during off-peak hours on system/maintenance activities • Be a mentor to juniors Required experience and skills: • High-level understanding of various complementing technologies including Systems, Network, Security, Databases, Monitoring, Patch management, High Availability, Business Continuity, and Automation • Preferably having technical background in EUC and server management • 5 – 7 years of working experience in IT, out of which at least 3 years in a team management role • Possess excellent client service skills • Positive, resourceful, creative and detail-oriented • Passionate toward new and existing technologies • Be effective in interpersonal communication and problem solving • Sharp technical, analytical, and holistic problem-solving abilities • Independent, accountable, and take ownership Best regards, Ksh…