Livestream Commerce Assistant

Company Overview Quvo is a science-driven incubator specializing in beauty and wellness consumer brands. It operates an integrated R&D lab with global partnerships and a certified production facility in Singapore for skincare and ingestible supplements. Role Summary This role supports all stages of our live selling operations — from pre-show preparation and in-stream platform management to post-stream fulfilment coordination. Beyond livestreams, the role extends to product listing management, community engagement, and performance-oriented marketing across our social and commerce channels. Key Responsibilities 1. Pre-Livestream Coordination & Setup • Prepare session run-sheets including product sequence, pricing, flash deals, and bundle mechanics • Coordinate product samples, props, and visual aids required for each session • Set up platform back-end: create or activate product links, configure coupons and vouchers, and confirm stock availability • Brief the host on key talking points, product USPs, and promotional mechanics prior to each session • Conduct pre-go-live technical checks (audio, video, lighting, connectivity, and platform dashboard) • Liaise with logistics and warehouse teams to ensure fulfilment readiness ahead of each session 2. Livestream Platform Management (In-Stream) • Monitor the platform dashboard in real time during livestreams across TikTok Shop, Shopee, and other platforms • Pin and swap product cards, activate coupons, and trigger flash deals at the correct moments • Track live order volume, inventory levels, and revenue metrics and relay updates to the host • Moderate the comment section — respond to product queries, filter spam, and surface quality questions for the host to address on-stream • Manage viewer engagement mechanics: polls, giveaways, lucky draws, and countdown timers • Flag and troubleshoot technical issues immediately during live sessions 3. Post-Livestream Coordination & Support • Compile post-session performance reports: total sales, units sold, peak viewer count, conversion rate, and top-performing SKUs • Export and archive stream VODs, screenshots, and product clips for content repurposing • Follow up on unfulfilled or flagged orders; coordinate with logistics on out-of-stock and backorder situations • Collate customer feedback and complaints from the comment section and route to relevant teams • Maintain a session log and contribute insights to the continuous improvement of future streams 4. Product Listing Creation & Optimisation • Create and maintain product listings across TikTok Shop, Shopee, and other commerce platforms • Write engaging product titles, descriptions, and bullet points that are search-optimised and conversion-focused • Upload and organise product images, A+ content, and video assets per platform specifications • Monitor listing performance and iterate on copy, imagery, and keywords to improve ranking and conversion • Ensure all listings remain accurate and current with respect to pricing, promotions, and stock status 5. Community Management • Manage and moderate comments, DMs, and reviews across TikTok, Instagram, Shopee, and other brand channels • Respond promptly to customer enquiries in both English and Mandarin, maintaining a warm, knowledgeable, and on-brand tone • Identify and escalate negative feedback, product complaints, or sensitive issues to the relevant team member • Nurture returning customers and brand advocates through personalised engagement • Track and report on community sentiment and frequently asked questions 6. Community Marketing • Assist with the planning and execution of community-driven campaigns: giveaways, loyalty rewards, referral programmes, and seasonal activations • Coordinate with KOLs, micro-influencers, and brand ambassadors for product seeding, content collaboration, and UGC campaigns • Draft bilingual marketing copy for social posts, community announcements, and in-app push messages • Support the team in preparing influencer briefs, collaboration decks, and campaign trackers • Monitor competitor livestream activity and community trends and share timely insights with the team 7. Other Duties • Support administrative tasks related to commerce operations (invoicing, order management, shipping coordination) • Assist in the preparation of content for platforms such as Xiaohongshu and WeChat as required • Contribute to ad-hoc projects as directed by the team Who We Are Looking For Essential Requirements • Bilingual in E…