Service Staff **Retention Bonus $500

Position Purpose • Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures) • Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice Responsibilities • Restaurant Operations • Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP • Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines • Provide service to customers • Execute proper cash management • Preparation and serving of all drinks, beverages and dessert items Restaurant Management & Planning • Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary • Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness Quality Assurance & Control • Comply with SOP and safety requirements • Ensure quality of food is up to the prescribed standard • Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area • Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety People Management • Perform as a reliable team member and communicate clearly and audibly