Credit Product Delivery - Credit Documentation Associate

Job title: Credit Product Delivery - Credit Documentation Associate (9 months contract) Join our Credit Product Delivery team and deliver seamless client experience for lending and trade finance. This role offers exposure across the Commercial & Investment Bank and the opportunity to develop in a dynamic, service-focused environment. As a Credit Product Delivery Associate within Global Banking Client and Deal Support, you will be the primary contact for servicing matters for Trade and Loans clients, coordinate post-onboarding documentation, address client and internal queries, and support post-deal activities. You will partner closely with teams across Credit, Legal, Compliance, and Operations to deliver client-focused solutions, maintain a strong risk and controls framework and resolve documentation issues. Your work helps ensure accurate records, effective follow-up, and data-driven insights that enhance client servicing. J ob Responsibilities: Coordinate and ensure all post-onboarding client documentation are duly executed and records are well-maintained (e.g., board resolutions, authorized signatory updates, callback lists, etc.) Address both internal and client queries regarding credit/trade documentation matters in a prompt and timely manner Provide clear guidance to clients in getting Trade / Loan facility-related documentation reviewed and completed (for maintenance purposes) Collaborate with cross-functional teams to resolve issues relating to client documents from a credit/lending/trade perspective Manage complex, non-standard credit/trade documentation requests and work with various internal partners to review such requests (e.g., Legal, KYC team, Operations) Support the team in post deal closing activities (e.g. document management) and client requests (e.g. quarterly limit reports) Deliver periodic Service reviews/reports, using data to understand and analyze clients’ enquiries and servicing activities Strong risk and controls mindset; proactively identify, escalate, and help resolve operational issues to protect clients and the firm. Drive continuous process enhancements and efficiency gains across operation workflows and credit documentation domain Required Qualifications, Capabilities, and Skills: Bachelor’s Degree Minimum of 3 years of experience in Credit and Transaction Management or Credit Administration Working knowledge of legal documentation for credit/trade facilities and lending Strong analytical skills to proactively identify risks and issues, develop solutions, and escalate in a timely manner. Strong communication and interpersonal skills to partner across front office, operations, technology, legal, compliance, and external stakeholders globally Proven ability to manage time-bound projects in a fast-paced environment with excellent organizational and time management skills. Detail-oriented and meticulous in managing client documentation. Willingness to learn with a forward-thinking mindset. Preferred Qualifications, Capabilities, and Skills: Proven experience in credit documentation, particularly within for Trade & Loans Experience in client servicing roles EA License: 94C3609 Reg no: R1987153