L1-L3 Support Sme

about the company. A premier technology consulting firm specializing in complex system implementations and digital enablement across regional enterprise platforms. about the job. Join a specialized infrastructure support stream to serve as a technical investigator handling operational integrity for vendor-native environments. Manage first-level operational requests, prioritizing technical ticket queues according to structured validation guides and platform workflows. Gather configuration diagnostics, operational log details, and access evidence necessary for advanced environment reviews. Conduct basic technical verification steps for device compliance policies, configuration connectors, and endpoint software distribution setups. Document system alerts, resolution methodologies, and routine operational notes within centralized tracking systems. Facilitate escalation pathways by coordinating complex incident details with internal senior engineering specialists and external technical teams. skills and experience required. Minimum of 2 years of professional software or technical systems support experience within an enterprise operational team. Strong hands-on capability executing primary diagnostic procedures and technical ticket management workflows. Practical understanding of endpoint security management systems, access configurations, and mobile device administration frameworks. Proven ability to interpret specialized runbooks and follow detailed infrastructure engineering procedures without compromising live systems. Clear communication capabilities to collaborate effectively with multi-tiered support networks and corporate operational teams. Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan . (EA: 94C3609 / R1440037)