IT Functional & Technical Support Analyst (Java, SQL & Bau Operations)

about the company. A dynamic technology services provider dedicated to delivering robust enterprise application support, systems modernization, and smooth business-as-usual (BAU) operations within a highly collaborative and client-centric environment. about the job. Join an integrated delivery team bridging the gap between technical execution and business operations. In this versatile role, you will balance functional analysis with technical hands-on troubleshooting, managing system enhancements, change requests, and post-implementation support for core enterprise applications. Functional Requirements & Analysis: Partner with client project leads and users to understand business needs, translating them into structured technical requirements and scalable enhancement designs. Technical Support & Development: Assist with enterprise Java application development, performance tuning, and post-implementation troubleshooting to optimize system stability. Database & Reporting Optimization: Design, write, and optimize complex SQL queries for comprehensive reporting, data mining, and detailed data analysis. Problem Resolution: Conduct root-cause analysis on operational issues across Java/COBOL application ecosystems and relational databases, proposing long-term structural fixes and process automation. Testing & Quality Assurance: Execute end-to-end testing cycles and data validation to guarantee that all newly deployed features fully align with business expectations and SDLC frameworks. skills and experience required. Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline. Professional Experience: Minimum of 1 to 2 years of professional experience covering both software implementation (SDLC/Change Requests) and application operations (BAU support). Core Technical Stack: Strong, hands-on programming and query-writing experience in Java and SQL . Prior experience with Java backend frameworks (e.g., Spring, Hibernate, JPA) is highly regarded. Frontend & Automation Skills: Exposure to frontend UI development (specifically React and TypeScript ) along with proficiency in Microsoft Excel VBA and Macros is a strong advantage. Legacy Aptitude: A proactive willingness to learn and adapt to legacy architectures, specifically COBOL programming . Soft Skills: Exceptional verbal and written communication skills to articulate technical complexities to non-technical client stakeholders; a driven team player with a sharp attention to detail. key contract terms (for suppliers). Experience Level: Open to junior-to-mid-level candidates with a minimum of 1–2 years of relevant experience. Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan. (EA: 94C3609 / R1440037)