Customer Service Representative

1 year contract at PLQ Immediate x 5 position shift hours start at 5am about the company Our client is a rapidly expanding global rewards and fintech solutions provider that specializes in premium loyalty programs for international financial services brands. Operating a vast cross-border ecosystem, they are dedicated to delivering world-class customer experiences and driving digital engagement for major banking institutions worldwide. about the job This is an exceptional opportunity for a customer-driven professional to secure a 1-year contract as a Customer Service Executive, with a competitive monthly salary ranging from S$/3800 to S$/4000. Comprehensive training is provided upon onboarding, and the role offers a hybrid work arrangement after the initial six months based on performance. Deliver accurate and high-quality assistance to international clients by utilizing standard contact center software and operational tracking tools. Manage and resolve complex client inquiries, transactional discrepancies, and partner escalations efficiently. Maintain comprehensive records of customer interactions, case documentation, and communication logs. Support general administrative duties, operational reporting, and specialized customer engagement projects. Adhere to designated roster schedules, supporting international operating hours across various early morning time blocks. shift hours 5am -2pm / 6am-3pm / 7am - 4pm / 8am -5pm / 9am - 6pm skills and experience required. Minimum of a diploma qualification in any discipline. 2 years Experience handling inbound calls, digital correspondence, and inquiries within a structured contact center or customer support environment. Strong multitasking abilities with the capacity to manage real-time verbal communication and system documentation simultaneously. Prior experience working in a call centre environment and willingness to work on Australian working hour shifts Positive interpersonal orientation with strong problem-solving capabilities and a background utilizing cloud-based helpdesk or ticketing platforms. Please click on the 'apply' button to apply online. For more information, please reach out to Wai Ling Tai. (EA: 94C3609 / R1110392 )