Business Analyst

Key Responsibilities: 1. Engage business stakeholders, product owners, operational teams and external vendors to elicit, analyse and document business requirements for OMP maintenance, enhancement requests and new releases. 2. Conduct impact assessments and gap analysis for change requests, enhancements, incidents and integration initiatives. 3. Analyse existing business processes and recommend improvements to enhance service delivery, user experience and operational efficiency. 4. Translate business requirements into functional specifications, user stories, acceptance criteria, process flows, wireframes and other project artefacts. 5. Facilitate requirement workshops, solution walkthroughs, sprint refinement sessions and user acceptance discussions. 6. Work closely with Product Manager, Solution Architect, developers and QA team to ensure business requirements are accurately translated into system solutions. 7. Support solution design discussions involving OutSystems, AWS services, Amazon Connect, APIs, and external system integrations. 8. Review functional designs and proposed solutions to ensure alignment with business objectives and operational needs. 9. Assist in release planning, requirement prioritisation and backlog management activities. 10. Support SIT/UAT activities including test scenario preparation, result collation, defect triage, business validation and deployment readiness assessments. 11. Assist with incident investigations, root cause analysis and service recovery activities for production issues. 12. Prepare and maintain documentation including business requirements, functional specifications, process maps, user guides, training materials and operational procedures. 13. Collaborate with cybersecurity, operations, platform and infrastructure teams to ensure compliance with government policies, IM8requirements and system governance standards. 14.Support change management, stakeholder communications and user adoption activities for new OMP capabilities and releases. Essential Skillsets: · 6 + years experience as Business Analyst · Experience in agile-scrum methodology and end-to-end projectlifecycle · Experience in UAT · Experience building government or public sector digital products