About this role
Key Responsibilities: Monitor and manage support mailboxes and user requests. Log, track and manage support tickets to ensure SLA compliance. Triage incidents and escalate complex issues to the L2/AMS team. Coordinate with technical teams to ensure timely issue resolution. Communicate with end users on issue status and resolution timelines. Maintain support documentation, runbooks and knowledge base articles. Support recurring governance and compliance activities. Preferred Skills & Experience: IT Helpdesk / Application Support / L1 or L2 Operations experience. Familiarity with one or more of the following platforms: Salesforce CRM / Marketing Cloud Workato UiPath Workday (Cumulus) Tableau Slack Experience with ITSM tools such as ServiceNow, Jira or equivalent. Good communication and stakeholder management skills.
What they're looking for
TableauHelpdesk SupportWorkdayTroubleshooting
About Rapsys Technologies Pte. Ltd.
Industry: Administrative & support servicesWebsite ↗
Frequently asked questions
What does a L1 Support Engineer at Rapsys Technologies Pte. Ltd. do?
Key Responsibilities: Monitor and manage support mailboxes and user requests. Log, track and manage support tickets to ensure SLA compliance. Triage incidents and escalate complex issues to the L2/AMS team. Coordinate with technical teams to ensure timely issue resolution. Communicate with end users…
What skills does this L1 Support Engineer role need?
Key skills for this role include Tableau, Helpdesk Support, Workday, Troubleshooting.
How much does a L1 Support Engineer at Rapsys Technologies Pte. Ltd. pay?
This role lists a salary of S$3,000 – S$4,000 per month.
Is this L1 Support Engineer role remote, hybrid, or on-site?
The listing is based in Islandwide. Check the posting for remote or hybrid options.
How do I apply for this L1 Support Engineer role?
You can apply directly on Rapsys Technologies Pte. Ltd.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.