Servicenow IT Operations

Key Responsibilities Design, develop, customize, and maintain ServiceNow applications and platform capabilities. Support and enhance IT Service Management (ITSM) processes, including: Incident Management Problem Management Change Management Knowledge Management Configuration Management Database (CMDB) Implement and support IT Operations Management (ITOM) capabilities, including: Discovery Service Mapping Event Management Cloud Management Manage and enhance IT Asset Management (ITAM) for both hardware and software assets. Support Enterprise Asset Management (EAM) functions, including: Asset Portfolio Management Asset Lifecycle Management Maintenance Planning RFID Implementation Workflow Automation Support Field Service Management (FSM) , including field workforce management, task assignment, scheduling, and execution tracking. Develop and configure workflows, integrations, business rules, client scripts, and automation using ServiceNow best practices. Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and optimize platform capabilities. Ensure platform stability, performance, and adherence to ServiceNow development standards. Required experience Overall IT experience: 7+ years Up to 4 years of strong hands-on ServiceNow experience Proven experience in ServiceNow application development and customization Hands-on experience with: ServiceNow IT Operations Management (ITOM) ServiceNow IT Asset Management (ITAM) IT Service Management (ITSM) CMDB and Discovery ServiceNow workflows, Flow Designer, integrations, and scripting Experience with JavaScript, ServiceNow scripting, and REST/SOAP integrations is preferred. Strong analytical, troubleshooting, and stakeholder management skills. ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, ITAM, or other relevant ServiceNow certifications