About this role
Lead the Hardware Technical Support function by managing contact center partners and driving KPI achievement across APAC. Serve as the AI Champion to implement automation tools and AI-driven workflows to enhance customer support efficiency.
Requires 2-4 years of experience in customer operations leadership, preferably within consumer electronics, with a proven track record in vendor management. A bachelor's degree in a relevant field and exposure to AI tools like ChatGPT or Power Automate are strongly desired.
What they're looking for
Contact Centre ManagementAI ImplementationVendor GovernanceTechnical TroubleshootingCRM PlatformsData AnalysisProcess AutomationKnowledge Management
Frequently asked questions
What does a Technical Lead at Razer Inc. do?
Lead the Hardware Technical Support function by managing contact center partners and driving KPI achievement across APAC. Serve as the AI Champion to implement automation tools and AI-driven workflows to enhance customer support efficiency. Requires 2-4 years of experience in customer operations lea…
What skills does this Technical Lead role need?
Key skills for this role include Contact Centre Management, AI Implementation, Vendor Governance, Technical Troubleshooting, CRM Platforms, Data Analysis.
How much does a Technical Lead at Razer Inc. pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Technical Lead role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Technical Lead role?
You can apply directly on Razer Inc.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.