Assistant Reservation Manager

HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Assistant Reservation Manager Summary of Responsibilities: Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance. Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly. Maintain and update reservation systems with accurate tracking and rate information to all distribution channels. Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team. Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams. Maintaining quality of reservations delivery with a team offshore. Qualifications: Minimum of 3 years of relevant experience in the reservations sales Strong working knowledge of CRS, PMS, TARS or distribution systems Results Orientated External and internal environment understanding Ability to work effectively and contribute in a team Great communication, presentation and influencing skills Customer/Commercial focus Team support and development mindset for the team Multicultural awareness and able to work with people from diverse cultures Flexible and able to embrace and respond to change effectively Self-motivated and energetic Our commitment to Diversity & Inclusion: We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS