Iccp Manager

Description We believe that every senior is valuable and able to live life to their fullest potential. The Centre Manager (ICCP) is responsible for the management, coordination, and operational oversight of REACH’s Integrated Community Care Provider (ICCP) portfolio across all four sub-regions under REACH’s care: Bukit Batok 1 (BB-1) and Choa Chu Kang 2 (CCK-2), where REACH is the lead organisation, and Bukit Merah 3 (BM-3) and Bukit Panjang 1 (BP-1), where REACH provides collaboration and coordination support. As the Responsible Officer (RO) for the ICCP team, the CM(ICCP) oversees the delivery of integrated care services, leads the ICCP care team, and serves as REACH’s primary representative and liaison to AIC, MOH, and sub-regional partners. This role reports directly to the Head, Senior Service. Roles and Responsibilities a) ICCP Management & Operational Oversight Referrals Coordination & Implementation • Work with the HOD to coordinate and operationalise the ICCP workplan across all four sub-regions in alignment with AIC / MOH requirements and organisational outcomes. • Collaborate with partner organisations and internal units to implement ICCP workflows, referral pathways, and operational processes. • Monitor ICCP project milestones, risks, and deliverables to ensure timely progress and issue resolution. • Ensure compliance with established community care standards, escalation processes, and documentation quality across the team. Secretariat & Administrative Oversight • Provide or oversee secretariat support for ICCP sub-regional and related meetings, including preparation of agendas, presentation materials, minutes, and follow-up actions. i. Chair, facilitate and organise sub-regional ICCP meetings for BB-1 and CCK-2, including steering committee meetings and operational committee meetings; ensure actions are tracked and followed up. • Maintain accurate and up-to-date shared systems for documentation, data tracking, and reporting. • Compile, verify, and submit ICCP claims and progress reports to AIC / MOH / NCSS on behalf of REACH, ensuring accuracy, completeness, and timely submission in accordance with funder requirements. Monitoring, Reporting & Evaluation • Track ICCP key performance indicators (KPIs) for BB-1and CCK-2; review and monitor KPI progress with HOD / AHOD on a regular basis. • Prepare dashboards, analytical reports, and presentation materials for internal management and AIC reporting. • Support programme evaluation exercises and document lessons learnt for service improvement. • Brief and update HOD / AHOD regularly on sector developments, sub-regional progress, and emerging risks or opportunities. b) Team Leadership & People Management • Serve as the Responsible Officer (RO) for the ICCP team, with direct oversight of CCEs (ICCP) and Senior CCEs (ICCP) across all sub-regions. • Manage staff welfare, growth, and professional development; conduct regular supervision and performance reviews. • Build team capability through structured coaching, case consultations, and facilitated learning. • Manage caseload distribution across the team, ensuring equitable workloads and service continuity during peak periods or staff absences. • Support the onboarding of new ICCP staff, ensuring orientation is structured and role expectations are clearly communicated. c) Sub-Regional Liaison & Stakeholder Engagement BB-1 and CCK-2 (Lead sub-regions) • Represent REACH as the lead organisation in sub-regional ICCP meetings, steering committees, and operational discussions. • Manage relationships with AIC sub-region relationship managers, healthcare partners, and community service providers. • Ensure REACH’s ICCP delivery in these sub-regions meets all contractual, KPI, and service quality obligations. BM-3 and BP-1 (Support sub-regions) • Attend and participate in sub-regional ICCP meetings alongside the lead organisations for BM-3 and BP-1. • Coordinate and collaborate with lead organisations on shared workflows, referral pathways, and joint initiatives. • Provide briefings and updates to HOD / AHOD on developments, decisions, and changes arising from these sub-regions. • Maintain an active awareness of sector and policy changes affecting BM-3 and BP-1 to ensure REACH remains aligned and well-informed. d) Care Management Oversight • Oversee the triage of incoming ICCP cases across all sub-regions, ensuring appropriate care management pathways and prioritisation levels are applied. • Apply knowledge of InterRAI fr…