About this role
Manage a portfolio of strategic web3 and fintech accounts to drive adoption, renewals, and growth. Design scalable customer lifecycle programs and provide structured feedback to the Product team to influence the roadmap.
Requires 8-10+ years of experience in Customer Success or Account Management with a strong background in fintech, payments, and web3. Must be fluent in both English and Mandarin with a proven track record of hitting retention and expansion targets.
What they're looking for
Account ManagementCustomer SuccessStrategic Account LeadershipChurn PreventionUpsellingCross-sellingCustomer Health ScoringData Analysis
Frequently asked questions
What does a Senior Customer Success Manager, APAC (Account Management) at Reap do?
Manage a portfolio of strategic web3 and fintech accounts to drive adoption, renewals, and growth. Design scalable customer lifecycle programs and provide structured feedback to the Product team to influence the roadmap. Requires 8-10+ years of experience in Customer Success or Account Management wi…
What skills does this Senior Customer Success Manager, APAC (Account Management) role need?
Key skills for this role include Account Management, Customer Success, Strategic Account Leadership, Churn Prevention, Upselling, Cross-selling.
How much does a Senior Customer Success Manager, APAC (Account Management) at Reap pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior Customer Success Manager, APAC (Account Management) role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Senior Customer Success Manager, APAC (Account Management) role?
You can apply directly on Reap's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.