Engineer, Customer Quality Assurance

ROLE / JOB SUMMARY -Process field claims in a timely manner for resolution -Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy -Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits ESSENTIAL DUTIES AND RESPONSIBILITIES: -Collaborate with cross-functional teams, contributing to the product FA or characterization -Provide timely engineering insights including failure analysis, technical reports and presentation -Handle customer visits and factory audits and product inspection -Develop & contribute to building knowledge base of degradation from product to material level -Design tests to detect infant mortality and mid-life product failures ESSENTIAL JOB / COMPETENCIES: Technical Understanding of the technological developments in the industry on both products and components Energy yield monitoring Analytical & Problem Solving Warranty claim process and resolution management Engineering knowledge in using quality tools such as 5 Whys, 8D, CAPA, DMAIC. SoftSkills & Professional Attributes Project and experimental planning Product testing and report writing REQUIRED QUALIFICATIONS AND EXPERIENCE: Minimum bachelor’s degree (engineering discipline), advanced degrees holder (Master’s or PhD) are welcome to apply Proficiency in Microsoft Office applications. Problem-solving and failure analysis of products Familiar with statistical analysis method Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage Active participation in technical reviews to drive business outcome Sense of urgency to deliver outcome. Strong sense of ownership and self-motivation, work independently. Proactive working attitude – hands on approach Good time management, able to handle pressure under tight timelines Self-management, strong belief in driving for quality and customer satisfaction. Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors. Communicate effectively through presentation and technical reports. Active participation and/or driving a team in group activities Meet project deliverables in accordance with timeline Working experience in manufacturing industries will be an added advantage Willing to travel