Call Centre Agent (Healthcare, West)

Roles & Responsibilities: Handle inbound calls and enquiries related to healthcare benefits, eligibility, claims, and services. Assist members in navigating systems, mobile apps, and online platforms, including issuing emergency Letters of Guarantee when required. Update customer records accurately and handle complaints or complex cases, escalating issues when necessary. Follow contact centre procedures, service standards, and rotating shift schedules. Requirements: GCE N Level and above At least 2 years of experience in a call or contact centre environment; healthcare or insurance sector. Good communication and customer service skills with the ability to handle high call volumes. Comfortable using computers and multiple systems with attention to detail. Salary: $3,200 to $3,500 If you are keen to apply for the position, kindly email your detailed resume in MS Word to careers@recruit-expert.com Please note that only shortlisted candidates will be notified. Ref: 0108857 EA Licence: 19C9701 Registration: R21100996